Política de reembolso

EU Right of Withdrawal & L’LUXE® Return & Refund Policy

"EU , Canada , US, UK , customers have the right to cancel or return their order within 14 days of receiving the last item, no reason required."

Each item from L’LUXE® includes a security tag for product management and authenticity protection. This tag must remain attached to qualify for any return consideration.

Please inspect your item upon delivery before removing the security tag.

Refund Policy

  • Refunds are only issued after an approved return has been received, inspected, and confirmed to meet L’LUXE® return conditions.
  • Items must be returned unworn, unused, unwashed, with all original packaging, tags, accessories, and the L’LUXE® security tag still attached.
  • If a return is approved, the refund will be processed to the original payment method.
  • Approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.
  • Original shipping fees, return shipping fees, restocking fees, and any associated return charges are non-refundable unless the item received was incorrect or defective.
  • L’LUXE® reserves the right to refuse a refund if the item is returned used, damaged, altered, missing packaging, missing accessories, or without the security tag attached.
  • For pre-owned luxury items, refunds are only reviewed if the item is professionally determined to be inauthentic and valid written documentation is provided.

  • For international returns, any customs duties, import taxes, brokerage fees, carrier clearance fees, or other charges incurred by L’LUXE® as a result of the return will be deducted from the customer’s refund where permitted by law.

Return Conditions

Pre-Owned Luxury Items

  • Return requests must be submitted within 14 days of delivery.
  • Items must be returned in the same condition as received, with all accessories, packaging, and the security tag attached.

Ready-to-Wear, Footwear, Jewelry & Fashion Accessories

  • Return requests must be submitted within  14 days of delivery.
  • Items must be unworn, unused, with tags attached, and in original condition.

Custom-Made Dresses

  • Final Sale.
  • No returns, refunds, exchanges, or cancellations.

General Conditions

  • No cancellations are accepted once an order is placed.
  • L’LUXE® does not accept returns due to buyer's remorse, change of mind, incorrect sizing, personal preference, or an item not meeting expectations.
  • If you have questions regarding an item's condition, measurements, or details, please contact us before purchasing. We are happy to provide additional photos and information.
  • In the rare event that you receive a defective or incorrect item, please notify us within the applicable return period. We will investigate and take appropriate action.
  • All applicable customs duties and import taxes are included in the purchase price. No additional charges will apply upon delivery.
  • Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
  • In the event of a payment dispute or chargeback, the buyer must return the item. If the return is not completed, L’LUXE® reserves the right to report the matter to payment providers and pursue available legal remedies.

Return Procedure

  1. Submit your return request through the L’LUXE® Return Portal within the applicable return period:
    https://account.lluxeshop.online
  2. Once the returned item is received, we will inspect and review the return request.
  3. After inspection and approval, any eligible refund will be issued to the original payment method.
  4. Original shipping charges, return shipping fees, restocking fees, and any related charges are non-refundable unless otherwise required by law.

For all return-related questions, please contact us at:
lynn@lluxeca.shop