Authentic Pre-Owned Luxury
Entrupy Authenticated with Certificate
Shop Ready to Wear Collection
Expert Curation
Shipping & Delivery Policies
Shipping Policy
Order Processing
Orders are processed within 2–3 business days following payment confirmation and completion of our quality inspection.
Estimated Delivery
Estimated delivery is typically 15–20 business days from the date your order ships. Delivery times may vary depending on the destination country, carrier operations, customs clearance, weather conditions, and seasonal demand.
Shipping Destinations
L'LUXE currently ships to Canada, the United States, the United Kingdom, Europe, Australia, New Zealand, and select international destinations. Shipping availability may vary by country.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email. Please note that tracking information may not become available immediately. For many international shipments, tracking becomes active only after the package has cleared customs and has been transferred to the destination country's local delivery carrier.
Customs, Duties & Import Taxes
For authenticated pre-owned luxury items, applicable duties and import charges are included in the final purchase price unless otherwise stated. Customs requirements may vary by destination country.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. L'LUXE is not responsible for delays, returned shipments, or additional shipping costs resulting from incorrect or incomplete address information.
Delivery Delays
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to customs processing, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.
Lost, Refused or Returned Shipments
If a shipment is returned due to an incorrect address, refusal of delivery, or failure to claim the package, additional shipping charges may apply before the order can be reshipped.
Questions
If you have any questions regarding shipping, delivery, customs, or international orders, please contact L'LUXE before placing your order. We're happy to assist.