LLUXE FAQ – Authentic Luxury, Simplified

1. Are your items authentic?
Absolutely. Every item sold on LLUXE.ca is 100% guaranteed authentic, backed by a lifetime money-back guarantee on authenticity. Each piece undergoes a double-authentication process by trusted experts, including third-party verification where applicable.

2. Do all items come with an Entrupy Certificate of Authenticity?
Many qualifying items include a free Entrupy Certificate of Authenticity. You’ll find this clearly stated in the product description when applicable.

3. Are all your items pre-owned?
Yes — LLUXE specializes in authentic pre-owned luxury. Some items may be unused or in like-new condition, and this will be noted in their descriptions.

4. How can I check an item’s condition?
Every listing includes a condition rank, detailed notes on wear, and close-up photos of all relevant areas, displayed directly on the product page.

5. Do items come with original boxes, dust bags, or cards?
Only the accessories listed in the product description are included. If a box, dust bag, or authentication card is not mentioned, it is not included.

6. Do you offer installment payments?
Yes — Shop Pay Installments are available at checkout for Canadian buyers.

7. Do you allow layaway plans?
We do not offer layaway at this time.

8. Why do similar items have different prices?
Pricing varies based on current market value, condition, rarity, and included accessories.

9. What payment methods do you accept?
We accept major credit cards through Shopify Payments, Shop Pay Installments (Canada), and Interac e-Transfer upon request.

10. Why do prices change?
Our pricing is based in USD. As exchange rates fluctuate, CAD price displays may adjust accordingly.

11. How much is shipping?
We offer free shipping across Canada. Shipping costs and duties are already included — No LLUXE Taxes.

12. Which carrier do you use?
We ship with Canada Post or FedEx, depending on region and availability.

13. How long does delivery take?
Delivery typically takes 10–15 business days, depending on province and customs processing.

14. Are customs duties or taxes included?
Yes — all duties, taxes, and brokerage fees are included in our final displayed prices.

15. Can you estimate customs fees?
No need — everything is already included in your checkout total.

16. Can I ship to a hotel in Canada?
Yes — as long as the hotel accepts packages on your behalf. Please confirm with them before placing your order.

17. Will I receive tracking?
Yes — tracking information will be emailed to you once your order ships.

18. Is shipping insured?
Yes — all shipments are fully insured against loss, theft, or damage during transit.