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EU Right of Withdrawal, L’LUXE® Authenticity, Sourcing & Returns Policies
EU Right of Withdrawal, L’LUXE® Authenticity, Sourcing & Returns Policies
Last Updated: September 2026
At L’LUXE®, we carefully curate our collection of previously owned designer goods, ready-to-wear, accessories and specially sourced pieces. Because many of our products are individually sourced, limited in availability or previously owned, certain return conditions may vary depending on the product and the customer’s location.
1. EU Right of Withdrawal
Customers located in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days of receiving the order, without having to provide a reason, subject to applicable consumer protection laws and any lawful exceptions.
To exercise the right of withdrawal, the customer must notify L’LUXE® within the applicable 14-day period. After notifying us, the item must be returned within the period required by applicable law.
Items must be returned with all original packaging, accessories, dust bags, cards, tags and other materials supplied with the order whenever applicable.
Customers may inspect an item in the same way they reasonably could in a physical store. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, L’LUXE® may be entitled to deduct an amount reflecting any resulting reduction in value, where permitted by law.
Unless otherwise required by law or the item is defective, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning the item.
No 15% restocking fee is charged solely because an eligible EU customer exercises their statutory right of withdrawal.
Example
If an eligible customer in France receives an order on September 1, the customer would generally have until September 15 to notify L’LUXE® that they wish to exercise their right of withdrawal, subject to applicable law and any relevant exceptions.
2. L’LUXE® General Return Policy
For eligible returns that are not being made under a mandatory statutory right of withdrawal, a return request must be submitted within 14 days of delivery.
Returned merchandise must be in the same condition in which it was received and must not have been worn, used, altered, washed, damaged or modified.
Original tags, packaging, authenticity materials, dust bags, accessories and any other components supplied with the item must be returned with the merchandise.
Eligible discretionary returns may be subject to a 15% restocking fee where permitted by applicable law. The fee is deducted from the approved refund amount.
Example
If an eligible item valued at C$1,000 is returned under the L’LUXE® discretionary return policy and a 15% restocking fee applies, the restocking fee would be C$150. The remaining eligible refund would therefore be C$850, before any other permitted deductions or non-refundable charges.
The 15% restocking fee does not override consumer rights that cannot legally be waived or restricted.
3. Previously Owned Designer Items
Previously owned merchandise may naturally show signs of prior use, age or storage. These characteristics may include light scratches, creasing, patina, hardware wear, interior marks or other signs consistent with previous ownership.
We make reasonable efforts to describe each item accurately and provide photographs showing its condition. Customers should carefully review the complete product description, measurements, condition notes and photographs before purchasing.
A characteristic that was clearly disclosed in the product description or visible in the photographs before purchase is not considered an undisclosed defect merely because the item is previously owned.
4. Authenticity
L’LUXE® is committed to offering authentic designer merchandise. Previously owned designer products are sourced through established professional suppliers and authenticated according to the authentication procedures applicable to the item and source.
Where stated in the individual product listing, additional third-party authentication documentation may also be provided.
L’LUXE® is an independent retailer and is not affiliated with, endorsed by or sponsored by the designer brands whose products may be offered on our website, unless expressly stated otherwise.
5. Specially Sourced & Limited-Availability Products
Certain L’LUXE® products are specially sourced after an order is placed or are available only in limited quantities.
Product availability may therefore change before supplier confirmation. If an ordered item becomes unavailable before fulfilment, L’LUXE® will contact the customer and provide the appropriate options, which may include an alternative item or cancellation and refund.
Any return limitation applying to a specially sourced, customized or made-to-order product will be clearly disclosed on the applicable product page where required.
6. Items Not Eligible for Discretionary Return
Subject to applicable consumer protection laws, certain products may not qualify for a discretionary return. These may include:
- Customized or personalized merchandise
- Made-to-order merchandise
- Items altered at the customer’s request
- Items returned outside the applicable return period
- Items showing wear, use, damage or alteration after delivery
- Items returned without required components, tags or accessories
- Items specifically identified as final sale where legally permitted
Nothing in this section limits statutory consumer rights that cannot legally be excluded.
7. Return Authorization
Customers must contact L’LUXE® before sending merchandise back. Return instructions and the applicable return address will be provided after the return request has been reviewed.
Please do not return merchandise to an address shown on a shipping label without first receiving return instructions from L’LUXE®.
8. Return Shipping
Unless the return results from an error by L’LUXE®, an incorrect item, an item that arrived damaged, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.
We recommend using a tracked and adequately insured shipping service. Customers remain responsible for the returned merchandise until it is received at the designated return location, to the extent permitted by law.
Original shipping charges are non-refundable except where required by applicable law.
9. Refunds
Once a return is received, it will be inspected before a refund is approved.
Approved refunds will be returned to the original payment method, subject to any deductions permitted under this policy and applicable law.
Processing times after a refund is issued may vary depending on the customer’s bank, credit-card issuer or payment provider.
10. Damaged or Incorrect Orders
If an item arrives damaged or the customer receives an incorrect item, please contact L’LUXE® promptly and provide photographs of the merchandise, packaging and shipping materials when requested.
These claims are reviewed separately from ordinary change-of-mind returns and will be handled in accordance with applicable consumer protection laws.
11. Consumer Rights
This policy is intended to operate alongside applicable consumer protection laws. Nothing in this policy is intended to exclude, restrict or replace any statutory right or remedy that cannot legally be waived.
If a provision of this policy conflicts with a mandatory consumer protection law applicable to a particular transaction, the mandatory legal requirement will apply.
12. Contact L’LUXE®
For return requests, questions regarding an order, or information regarding your withdrawal rights, please contact L’LUXE® through the contact information provided on our website.