Shipping policy

L’LUXE · Shipping Information

Shipping & Delivery

Order Processing

Processing times vary depending on the type of item purchased.

Previously Owned Designer Items
Previously Owned designer items are carefully prepared for shipment following payment confirmation and completion of any required order processing.

Ready-to-Wear
Ready-to-Wear orders are typically prepared within 3–5 business days following payment confirmation.

Estimated Delivery

Previously Owned Designer Items
Please allow approximately 10-15 days for shipping and delivery.

Ready-to-Wear
Delivery is typically 10–15 business days after order preparation.

Delivery times are estimates and may vary depending on destination, carrier operations, customs clearance, weather conditions, public holidays and seasonal demand.

Shipping Destinations

L’LUXE currently ships to Canada, the United States, the United Kingdom, Europe, Australia, New Zealand, the United Arab Emirates and select international destinations.

Shipping availability may vary by destination and by item.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.

For some international shipments, tracking updates may not appear immediately and may update more frequently once the shipment reaches the destination country or is transferred to a local delivery carrier.

Customs, Duties & Import Taxes

For international orders, customs requirements, duties, taxes and other import charges may vary by destination country.

Where applicable, customers are responsible for any charges assessed by local customs or authorities.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

L’LUXE is not responsible for delays, returned shipments or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

Delivery Delays

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to customs processing, carrier operations, weather conditions, public holidays or circumstances outside the reasonable control of L’LUXE.

Lost, Refused or Returned Shipments

If a shipment is returned because of an incorrect or incomplete address, refusal of delivery or failure to claim the package, additional shipping charges may apply before the order can be reshipped.

If tracking indicates that a shipment may be lost in transit, please contact L’LUXE so that the shipment can be reviewed with the applicable carrier.