Return Policies

Returns & Refunds — Previously Owned Authentic Listings

Return Window

  Return requests for previously owned authentic listings must be submitted within   21 days of delivery. Requests submitted after this period cannot be accepted.

Authenticity Guarantee

  L’LUXE is committed to offering authentic previously owned designer pieces.   Each item is carefully reviewed before listing and checked again before shipment.

  If a customer believes an item is not authentic, the claim must be supported by written   documentation from a qualified professional authentication service.

Previously Owned Condition Notice

  Previously owned designer items may show natural signs of gentle wear due to age,   storage, handling, or prior ownership. These signs are not considered defects unless   the item was significantly not as described in the listing.

Customer Responsibility Before Purchase

  Customers are responsible for reviewing all photos, measurements, condition notes,   material details, colour details, accessories included, and any visible signs of wear   shown or described before placing an order.

Eligible Returns

Returns may be reviewed within the 21-day return window only if the item is:

  •  
  • Damaged
  •  
  • Defective
  •  
  • Incorrect
  •  
  • Significantly not as described
  •  
  • Officially proven inauthentic with written documentation

  Returns based on change of mind, buyer’s remorse, colour preference, size preference,   or natural signs of wear already shown or described in the listing are not accepted unless   approved by L’LUXE.

Quality Check Before Shipping

  Before dispatch, each previously owned authentic item is inspected to confirm the correct   item, listed condition, included accessories, and overall presentation before it is mailed out.

Item Condition Requirements

Approved returns must be:

  •  
  • Unused after delivery
  •  
  • In the same condition received
  •  
  • Not altered, repaired, cleaned, polished, or modified
  •  
  • Returned with all original packaging, tags, certificates, dust bags, boxes, cards, straps, locks, keys, and accessories, if included

Authorization Required

  All returns must receive written approval before being sent back.   Unauthorized returns will not be accepted or refunded.

  Return Portal:
      https://account.lluxeshop.online  

Return Shipping

  Customers are responsible for return shipping costs unless L’LUXE confirms that   the item sent was defective, incorrect, significantly not as described, or officially   proven inauthentic.

  Original shipping fees are non-refundable.

Return / Restocking Fee

  Approved returns are subject to a 15% return/restocking fee,   which will be deducted from the refund amount.

  The 15% return/restocking fee does not apply if L’LUXE confirms that the incorrect   item was sent, the item arrived defective, the item was significantly not as described,   or the item was officially proven inauthentic.

Additional Return Conditions

Photo & Documentation Requirements

  To review a return request, L’LUXE may request clear photos of:

  •  
  • The full item received
  •  
  • The original packaging
  •  
  • All included accessories
  •  
  • Any damage, defect, or issue being claimed
  •  
  • The serial number, date code, stamp, logo, or authenticity markers, if applicable
  •  
  • Written authentication documentation, if authenticity is being questioned

  Return requests cannot be fully reviewed without the required photos or documentation.

Return Address

  Customers must not send any item back until the return has been approved in writing   and return instructions have been provided by L’LUXE.

  Items sent back without approval or sent to the wrong address may be refused and   will not be refunded.

Return Condition Refusal

Returns may be refused if the item is:

  •  
  • Used after delivery
  •  
  • Damaged after delivery
  •  
  • Altered, repaired, cleaned, polished, or modified
  •  
  • Missing tags, packaging, or included accessories
  •  
  • Returned in a different condition than received
  •  
  • Scented with perfume, smoke, deodorant, or other odours

International Return Costs

  Customers are responsible for all return shipping costs, customs charges, duties,   taxes, brokerage fees, or import fees related to returning an item unless L’LUXE   confirms that the incorrect, defective, significantly not as described, or officially   proven inauthentic item was sent.

Refund Processing

  Refunds are processed only after the approved return is received and inspected.   A return delivery confirmation does not mean the refund has been approved.   The item must first pass inspection.

  Once the approved return passes inspection, the refund will be issued to the original   payment method, minus any applicable return/restocking fee, original shipping fee,   and any return-related costs.

  Processing time depends on the customer’s payment provider.


Returns & Refunds — Ready-to-Wear Collections

Return Window

Return requests must be submitted within 7 days of delivery. Requests submitted after this period cannot be accepted.

Sizing & Fit

Our ready-to-wear items follow the specific size chart provided in each product listing. Sizing may not match standard U.S. sizing, as each supplier uses their own measurements.

Customers are responsible for reviewing the size chart before placing an order.

If the size ordered was correctly sent and the item matches the listing size chart, the return will be considered a sizing/fit issue, not a wrong item.

Eligible Returns

Returns may be reviewed only if the item is:

  • Damaged
  • Defective
  • Incorrect
  • Significantly not as described

Returns based on sizing, fit, colour preference, or change of mind are not accepted unless approved by L’LUXE.

Quality Check Before Shipping

Before dispatch, each item is inspected to confirm the correct style, selected size, and condition before it is mailed out.

Item Condition Requirements

Approved returns must be:

  • Unworn
  • Unused
  • Unwashed
  • In original condition
  • With tags attached
  • Returned with original packaging and accessories, if included

Authorization Required

All returns must receive written approval before being sent back. Unauthorized returns will not be accepted or refunded.

Return Portal:
https://account.lluxeshop.online

Return Shipping

Customers are responsible for return shipping costs unless L’LUXE confirms that the item sent was defective or incorrect.

Original shipping fees are non-refundable.

Return / Restocking Fee

Approved returns are subject to a 15% return/restocking fee, which will be deducted from the refund amount.

The 15% return/restocking fee does not apply if L’LUXE confirms that the incorrect item was sent or the item arrived defective.

Additional Return Conditions

Measurement Tolerance

Please allow a small measurement difference of approximately 1–3 cm due to manual measuring and garment construction. This is not considered a defect or wrong item.

Photo Requirements

To review a return request, L’LUXE may request clear photos of:

  • The size label/tag
  • The full item laid flat
  • The original packaging
  • Any damage, defect, or issue being claimed

Return requests cannot be fully reviewed without the required photos.

Return Address

Customers must not send any item back until the return has been approved in writing and return instructions have been provided by L’LUXE.

Items sent back without approval or sent to the wrong address may be refused and will not be refunded.

Return Condition Refusal

Returns may be refused if the item is:

  • Worn
  • Washed
  • Used
  • Stained
  • Scented with perfume, smoke, deodorant, or other odours
  • Damaged after delivery
  • Missing tags
  • Missing packaging or included accessories

International Return Costs

Customers are responsible for all return shipping costs, customs charges, duties, taxes, brokerage fees, or import fees related to returning an item unless L’LUXE confirms that the incorrect or defective item was sent.

Refund Processing

Refunds are processed only after the approved return is received and inspected. A return delivery confirmation does not mean the refund has been approved. The item must first pass inspection.

Once the approved return passes inspection, the refund will be issued to the original payment method, minus any applicable return/restocking fee, original shipping fee, and any return-related costs.

Processing time depends on the customer’s payment provider.