Authenticity, Sourcing & Returns Policy

At L’LUXE, every item is carefully reviewed before shipment to ensure accuracy, quality, and transparency. Because we offer multiple product categories, policies differ slightly depending on the item type. Please review the section that applies to your purchase.

All designer items are professionally authenticated prior to sale using multi-point verification standards. Each piece is guaranteed authentic under our authenticity assurance policy.

Authenticity Guarantee
If an item is officially proven inauthentic by a qualified professional authenticator, you are eligible for a full refund with written documentation.

Returns for any other reason are not accepted for designer resale items.

Items sourced through partners undergo a controlled verification process known as Safe Mode, which includes:

• Supplier legitimacy verification
• Listing accuracy confirmation
• Product inspection prior to dispatch
• Condition validation

This system ensures your item matches its listing description and quality expectations before shipment.

These items follow the same return rules as designer resale unless stated otherwise on the product page.

These pieces are new, quality-checked fashion items sourced from trusted production partners and reviewed for:

• Fabric quality
• Construction
• Fit accuracy
• Presentation standards

They are not pre-owned luxury resale items and are evaluated under quality control rather than authentication.

Return Window
Return requests must be submitted within 48 hours  of delivery. Requests after this period cannot be accepted.

Eligible Returns

• Damaged
• Defective
• Incorrect
• Significantly not as described

Returns based on sizing, fit, color preference, or change of mind are not accepted.

Item Condition Requirements

• Unworn
• Unused
• Unwashed
• In original condition
• Tags attached
• Original packaging with accessories

Items showing wear, odor, damage, or alteration will be refused.

Authorization Required
All returns must receive written approval before being sent. Unauthorized returns will not be accepted.

* L’LUXE®

Return Portal:
https://account.lluxeshop.online

Return Shipping

• Customer pays return shipping unless item is defective or incorrect
• Original shipping fees are non-refundable

Refund Processing
Once received and inspected, approved refunds are issued to the original payment method. Processing time depends on your payment provider.

• Sale items
• Clearance items
• Promotional purchases
• Discounted items
• Customized or special-order items

All pricing is clearly displayed on product pages so you can shop confidently with no hidden surprises.

Questions about an order or policy:
Lynn@lluxeca.shop